Duels of the Planeswalkers 2014 FAQ





Q. What is Magic 2014 Duels of the Planeswalkers?

Magic 2014 Duels of the Planeswalkers is our latest version of the digital game in the Magic: The Gathering franchise. Building on the success of the original Duels of the Planeswalkers, Magic 2012 and Magic 2013, Magic 2014 Duels of the Planeswalkers will introduce a new sealed play game mode, Planeswalker opponents, decks, puzzle challenges, and other exciting new features on Xbox LIVE® Arcade, PC/Steam®, PlayStation® Network, iPad® and for the first time on Android™ tablet. Magic 2014 Duels of the Planeswalkers is the best way to introduce new players to Magic.

Q. What is the storyline of Magic 2014 Duels of the Planeswalkers?

A. In Magic 2014 , players join Chandra Nalaar in a quest for revenge, as they track down the dangerous and manipulative Planeswalker, Ramaz. In doing so, they discover new and exciting cards from Magic 2014 Core Set .

Q. Which platforms are Magic 2014 Duels of the Planeswalkers available for?

A. Magic 2014 Duels of the Planeswalkers is currently available for Android tablets via Google Play and the Amazon App Store, the Xbox LIVE® Arcade system, the PS3 through PlayStation® Network, the iPad® through the App Store®, and for your PC through Steam®.

Q. What ages are appropriate for Magic 2014 Duels of the Planeswalkers?

A. Magic 2014 has the following ratings:

ESRB (US): T, Blood, Violence, Suggestive Themes, Online Interactions Not Rated by the ESRB
PEGI (EU): 7 (6 in Portugal), PEGI Online, Fear
GRB (Korea): 12+, Fear/Horror/Threatening
CERO (Japan): 15+, Crime
USK: 6
iOS: 9+
COB (Australia): Rating Pending

Q. Where can I purchase Magic 2014 Duels of the Planeswalkers?

A. You can purchase Magic 2014 Duels of the Planeswalkers from the Xbox LIVE® Marketplace on your Xbox and through the Web here, for your PS3 on the PlayStation® Network, and for your PC through Steam® here. The iPad® version is available on the App Store. For Android Tablets, you can purchase via Google Play and the Amazon App Store. Availability may vary by region and platform.

Q. In which countries can I purchase Magic 2014 Duels of the Planeswalkers?

A. Magic 2014 is being made available worldwide. Click here for the complete list of countries for Xbox LIVE® Arcade and PlayStation® Network.

Q. How much does Magic 2014 Duels of the Planeswalkers cost?

A. The Magic 2014 base game is priced competitively at MSRP 800 MS Points for Xbox LIVE® or MSRP $9.99 for your PS3 through the PlayStation® Network, for your iPad® through the App Store, for your PC through Steam®, and for Android Tablet on Google Play and Amazon App Store. Prices may vary by platform and region. Go to the specific sites to verify.

Q. Is additional downloadable content available?

A. Yes. Magic 2014 Duels of the Planeswalkers offers a variety of downloadable game content, as well as smaller DLC items, such as deck unlocks and foils conversions as well as additional slots for sealed play decks.

Q. Can I purchase additional cards for my decks?

A. Yes. In Magic 2014 Duels of the Planeswalkers, all the cards in the Magic 2014 set are available by defeating opponents or through purchasing deck unlocks.

Q. What game modes are available?

A. Magic 2014 Duels of the Planeswalkers features a full single-player campaign game vs. AI opponents. Magic 2014 also offers online multiplayer play with Two-Headed Giant; three- and four-player free-for-all play; and new sealed play mode, where players build decks from randomized booster packs.*

*Android tablet features Ad Hoc multiplayer. iPad and Android tablet support up to two-player multiplayer.

Q. Is there trading in Magic 2014 Duels of the Planeswalkers?

A. Magic 2014 Duels of the Planeswalkers does not support trading; you can unlock all the cards in the game by simply playing or through purchasing deck unlocks.

Q. What are the multiplayer free-for-all rules?

A. Magic 2014 Duels of the Planeswalkers features free-for-all play, meaning the last player remaining wins. You can choose to play ranked games against random opponents or unranked games against your friends.

Q. How many players can play in a multiplayer game?

A. For Xbox, PSN, and Steam versions, up to four players can play online and up to four players can play in Two-Headed Giant or free-for-all games. The iPad and Android tablet versions support two-player matches with human players or you can play with three AI partners.

Q. Is Magic 2014 Duels of the Planeswalkers suitable for gamers unfamiliar with Magic: The Gathering or trading card games?

A. Yes! Magic 2014 Duels of the Planeswalkers is ideal for gamers regardless of their familiarity with Magic: The Gathering or trading card games. Magic 2014 Duels of the Planeswalkers is the best way to learn how to play the Magic: The Gathering trading card game.

Q. What features are there for new players?

A. Magic 2014 Duels of the Planeswalkers includes a tutorial where you learn while you play, in-game hints, and even an in-game rulebook and glossary.

Q. Can I create new decks or modify my deck?

A. Magic 2014 allows players to customize their decks by removing cards from their original pool and adding in cards they have unlocked through game play. Land cards are added automatically by the AI. Magic 2014 introduces the sealed play game mode, which for the first time allows players to open boosters and build decks for play in a sealed play campaign against the AI and in PVP.

Q. What cards are featured in the game?

A. Magic 2014 features select cards from throughout the history of Magic: The Gathering up through the Magic 2014 Core Set .

Q. Are there achievements or trophies and, if so, what type?

A. There are thirty achievements to be earned in the base game for XBLA and Steam®, fifteen trophies for PSN, and thirty achievements on iPad. Each achievement/trophy is earned in a different way, including ranked match wins and meeting unique victory conditions. The thirty achievements on Xbox LIVE® are worth a total of 400 Gamerscore. The thirty achievements on iPad are worth a total of 400 points. The fifteen trophies on PSN are worth up to 315 points.

Q. Is Magic 2014 challenging for the experienced players?

A. Magic 2014 has an advanced AI that can be adjusted to provide challenging game play for even skilled Magic: The Gathering players. Also, Magic 2014 has ranked head-to-head competitive play on the XBLA, PSN, iPad, and Steam platforms.

Q. There's a promotional six-card booster pack available for purchasing Magic 2014 on XBLA, PSN, iPad, Android, or Steam®. How do I determine if I'm eligible? Where can I get it?

A. First, please check your eligibility to participate and the restrictions by checking out the promotion Terms & Conditions here. If you are eligible you will need to follow the directions to register on the redemption web site and get your voucher. Take this voucher to a local participating retail location to collect your promo card. You can find participating stores here.

Q. What cards are available through this promotion?

A. There are three alternate-art cards available: Scavenging Ooze (iPad, Android, PC), Bonescythe Sliver (Xbox), and Ogre Battledriver (PSN), each of which comes in a different six-Card Booster Pack.

Q. When does this promotion end?

A. This promotion runs through December 13, 2013, or while supplies last.

Q. What if I have questions or need customer support?

 

For questions related to the rules of Magic: The Gathering, the promotional six-card boosters or the game play of Magic 2014 , please contact Wizards of the Coast:

Wizards of the Coast Game Support

If you need further assistance please contact Wizards of the Coast Game Support via the online Help System.

If you cannot send email via the web form, you can reach Game Support by phone at 1-800-324-6496 (US/Canada) or (425) 204-8069 (Other Countries).

For platform technical questions, including problems with downloading, billing, account issues, or connecting to the platform with Magic 2014 , please contact the platform's Customer Support.

Xbox Customer Support

Customer Support is available seven days a week including holidays in most regions.

Visit www.xbox.com/support
U.S. and Canada: (800) 4MY-XBOX
Direct Dial: 425-635-7180
Hearing impaired (TDD device): (866) 740-9269

Mexico: 001-866-745-83-12

United Kingdom: 0800-587-1102
Hearing Impaired (TTY device): 0800-587-1103

Ireland: 1-800-509-186
Hearing Impaired (TTY device): 1-800-509-197

France: 0800-91-52-74
Hearing Impaired (TTY device): 0800-91-5410

Germany: 0800-181-2968
Hearing Impaired (TTY device): 0800-181-2975

Italy: 800-787614
Hearing Impaired (TTY device): 800-787615

España (Spain): 900-94-8952
Hearing Impaired (TTY device): 900-94-8953

Australia: 1800-555-741

New Zealand: 0508-555-592

PlayStation® Network Customer Support

U.S. and Canada: (800) 345-7669
Monday – Saturday: 6 am to 8 pm Pacific
Sunday: 7 am to 6:30 pm Pacific

or

Email: http://us.playstation.com/support/ask/

Visit http://us.playstation.com/corporate/contactus/




Steam® Customer Support

Visit https://support.steampowered.com/




iPad/Apple Support:
http://www.apple.com/support/contact/
U.S. 800-APL-CARE (800-275-2273)
Non-U.S. - http://support.apple.com/kb/HE57


TM & © 2013 Wizards of the Coast LLC. Magic: The Gathering, Magic, and Duels of the Planeswalkers are trademarks of Wizards of the Coast LLC in the U.S.A. and other countries.

©2013 Valve Corporation. Steam and the Steam logo are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries.

© 2013 Microsoft Corporation. All rights reserved. Microsoft, Xbox, Xbox LIVE, and the Xbox logos are trademarks of the Microsoft group of companies.

"PlayStation" and the "PS" Family logo are registered trademarks and "PS3" is a trademark of Sony Computer Entertainment Inc. The PlayStation Network Logo is a service mark of Sony Computer Entertainment Inc.

iPad® is a trademark of Apple Inc., registered in the U.S.A.; and other countries. Copyright © 2013 Apple Inc. All rights reserved

The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.

Google Play is a trademark of Google Inc.

Amazon, Kindle, Kindle Fire, the Amazon Kindle logo and the Kindle Fire logo are trademarks of Amazon.com, Inc. or its affiliates.

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