Arcana

Wizards of the Coast International Customer Service

  • Boards
  • Print
Author Image

The letter W!izards of the Coast International Customer Service just got a lot more...serviceable. As of June 2 (last Monday!), the Game Support Team now provides email and phone customer service in Japanese and Spanish in select regions around the world (plus, you know, English), as well as improved coverage all over the globe.

Wizards of the Coast has been working to expand its customer service offerings for some time, and this represents the most recent step in the increasing globalization of this great game (and other Wizards of the Coast products).

The Game Support team is here to help you with a variety of issues, including, but not limited to:

    Magic Online Support
    Game Rules Questions
    DCI Account Support
    Billing Support Questions
    Damaged Product Replacement
    Duels of the Planeswalkers
    Technical Troubleshooting

You can view all of our customer service contact information here (in 11 different languages), but the main new additions are highlighted below.

Japanese Game Support

Japanese Game Support provides phone and email assistance in Japanese and English.

Email Support
JP-support@wizards.com

Phone Support
Monday–Friday
9am–6pm (Japan Time)
Toll-Free Local Number:
Japan: 03+44774637

Latin American Game Support

Latin American Game Support provides phone and email assistance in Spanish and English.

Email Support
LA-support@wizards.com

Phone Support
Monday–Friday
9am–6pm (Central Time)
Toll-Free Local Number:
Argentina: 0+351 587 0167
Brazil: 0+1147002251
Chile: 0+223937020
Colombia: 0+14192639
Mexico: 01+5547380419

Asia Pacific Game Support

Asia Pacific Game Support provides phone and email assistance in English.

Email Support
APAC-support@wizards.com

Phone Support
Seven Days a Week
7am–7pm (Pacific Time)
Toll-Free Local Number:
Australia: 02+82281632
China: 0+4008881042
Hong Kong: 30134522
Korea (South): 02+34834880
Malaysia: 03+77240003
Philippines: 0+180089088324
Singapore:68185417
Taiwan: 02+26507432



 
Blake Rasmussen
Blake Rasmussen
@blakepr
Email Blake
Author Archive

Blake is the content manager for DailyMTG.com, making him the one you should email if you have thoughts on the website, good or less good (or not good). He's a longtime coverage reporter and hasn't turned down a game of Magic in any format ever.

 
  • Planeswalker Points
  • Facebook Twitter
  • Gatherer: The Magic Card Database
  • Forums: Connect with the Magic Community
  • Magic Locator